Thank you for shopping at Audio Emporium. The following are the terms and conditions that constitute our Shipping Policy.
Where We Ship
We ship to all Australian states and territories, including PO Boxes. We do not currently ship outside Australia.
Shipment Processing
We aim to dispatch orders placed before [CUT-OFF TIME] AEST on a business day the same business day, where stock is on hand. Orders placed after the cut-off, on weekends or on public holidays are dispatched the next business day.
If we are experiencing a high volume of orders or if a product needs to be sourced from our distributor, dispatch may take longer. If there is a significant delay, we will contact you by email or phone.
Orders are not dispatched or delivered on weekends or public holidays.
Shipping Rates and Delivery Estimates
We offer FREE standard shipping on eligible orders over $99 within Australia.
For eligible orders under $99, standard shipping is $19.
Some products have separate shipping charges:
-
Focal Audio Packs: $29.99 shipping
-
Subwoofers: $150 shipping
Products with separate shipping charges are not eligible for the free shipping offer. The applicable shipping cost will be displayed at checkout before you complete your order.
Remote and regional addresses may also attract additional freight charges depending on the courier and delivery location. If additional freight is required, we will contact you before processing your order.
|
Destination
|
Estimated delivery
|
|
Sydney metro
|
1–3 business days
|
|
Other capital cities
|
2–5 business days
|
|
Regional Australia
|
3–7 business days
|
|
Remote / WA / NT
|
5–10 business days
|
Estimates are guidelines provided by our courier partners. Delays can occasionally occur and are outside our control.
Carriers
We dispatch via [COURIER PARTNERS]. Carrier selection depends on order size, weight and destination.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has been dispatched, containing your tracking number. The tracking number will typically be active within 24 hours.
Shipping to PO Boxes and Parcel Lockers
We can ship to PO Boxes and Australia Post Parcel Lockers, subject to carrier and item size restrictions. Bulky items may not be deliverable to these addresses; if that's the case for your order, we will contact you to arrange an alternative.
Damaged in Transit
If your order arrives damaged, please contact us at [EMAIL] or call [PHONE] within 48 hours of delivery, with photos of the damaged packaging and product. We will work with the courier to file a claim and arrange replacement or refund as appropriate. Please retain all original packaging until the claim is resolved.
Lost Parcels
If your tracking shows the parcel as delivered but you haven't received it, please contact us within 7 days of the delivery date so we can investigate with the courier.
Customs, Duties and Taxes
As we ship within Australia only, no customs duties apply. GST is included in all prices displayed on the site.
Click and Collect
Sydney customers can collect online orders directly from our Northern Beaches showroom by selecting "Click and Collect" at checkout, subject to stock availability. We will email you when your order is ready for collection. Please bring photo ID and a copy of your order confirmation.
Installation Customers
If your order includes installation at our Sydney workshop, products are held at the workshop and not shipped. We will contact you to confirm your installation booking.
Contact
Shipping questions can be sent to info@audioemporium.com.au or call 02 993 92977.
