Shipping policy

Thank you for visiting and shopping at TJM Northern Beaches. The following are the terms and conditions that constitute our Shipping Policy.

Where We Ship

We ship to all Australian states and territories, including PO Boxes. We do not currently ship outside Australia.

Shipment Processing

All orders are processed within 2–3 business days. Orders placed on weekends or public holidays will begin processing the next business day.

If we are experiencing a high volume of orders or if a product needs to be sourced from our distributor, processing may take longer. If there is a significant delay, we will contact you by email or phone.

Orders are not dispatched or delivered on weekends or public holidays.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on the destination postcode, weight and size of the order. Bulky items such as bull bars, suspension components and roof racks may attract additional freight, which will be shown at checkout before you confirm your order.

Estimates are guidelines provided by our courier partners. Delays can occasionally occur and are outside our control.

Carriers

We dispatch via Australia Post and freight partners selected based on order size, weight and destination.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has been dispatched, containing your tracking number. The tracking number will typically be active within 24 hours.

Shipping to PO Boxes and Parcel Lockers

We can ship to PO Boxes and Australia Post Parcel Lockers, subject to carrier and item size restrictions. Bulky items may not be deliverable to these addresses; if that's the case for your order, we will contact you to arrange an alternative.

Damaged in Transit

If your order arrives damaged, please contact us at info@audioemporium.com.au within 48 hours of delivery, with photos of the damaged packaging and product. We will work with the courier to file a claim and arrange replacement or refund as appropriate. Please retain all original packaging until the claim is resolved.

Lost Parcels

If your tracking shows the parcel as delivered but you haven't received it, please contact us within 7 days of the delivery date so we can investigate with the courier.

Customs, Duties and Taxes

As we ship within Australia only, no customs duties apply. GST is included in all prices displayed on the site.

Workshop Customers

If your order includes installation at our Brookvale workshop, products are held at the workshop and not shipped. We will contact you to confirm your installation booking.

Contact

Shipping questions can be sent to info@audioemporium.com.au.