Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from [DOMAIN] (the "Site"), operated by Audio Emporium.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- Cookies are data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- Log files track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, vehicle details (where you provide them for fitment), payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".
When you submit an installation enquiry, we collect the information you provide in that form, including vehicle details and the scope of work you're enquiring about. We refer to this as "Enquiry Information".
When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Order Information, and Enquiry Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfil orders placed through the Site, including processing payment, arranging shipping, confirming product fitment for your vehicle, providing you with invoices and order confirmations, and scheduling installation where applicable.
We use Enquiry Information to respond to your installation, product or fitment enquiries, and to follow up where you've asked us to.
We use Order Information and Enquiry Information to:
- Communicate with you about your order, fitment, installation booking, or post-purchase support
- Screen orders for potential risk or fraud
- Where in line with the preferences you've shared with us, provide you with information about products, bundles or services that may be relevant
We will only send you marketing communications where you have specifically consented to receive them, typically by ticking the marketing opt-in checkbox at the point of providing your details. Consent can be withdrawn at any time by clicking the unsubscribe link in any marketing email or by contacting us. This is in accordance with the Spam Act 2003 (Cth).
We use Device Information to help screen for potential risk and fraud (in particular your IP address), and to improve and optimise the Site — for example, by understanding how visitors browse and interact with the Site, and to assess the performance of our marketing.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example:
- We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
- We use Google Analytics to understand how customers use the Site. Read more here: https://www.google.com/intl/en/policies/privacy/. Opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
- We may use Klaviyo to send transactional and marketing emails where you've opted in. Read more here: https://www.klaviyo.com/legal/privacy-policy
- We may use Microsoft Clarity to understand how visitors interact with the Site. Read more here: https://privacy.microsoft.com/en-us/privacystatement
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertising or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising via the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.
Do Not Track
We do not currently alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights — Australian Privacy Principles
Audio Emporium is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). You have the right to access the personal information we hold about you and to request that information be corrected, updated or deleted. To exercise this right, contact us using the details below.
If you are a European resident, you also have rights under GDPR including the right to data portability and the right to be forgotten. Please note that your information may be transferred outside Europe, including to Australia, Canada and the United States.
Data Retention
When you place an order or submit an enquiry through the Site, we maintain your Order Information and Enquiry Information for our records unless and until you ask us to delete it, or until we are required by law to delete it.
Data Breaches
Audio Emporium has procedures in place to respond to data breaches in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). Where a data breach is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner as required by law.
Cookies and Consent
The Site uses cookies as described above. Continued use of the Site constitutes consent to the use of non-essential cookies for analytics and marketing purposes. You can disable cookies in your browser settings at any time, though some features of the Site may not function correctly with cookies disabled.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@audioemporium.com.au
or by mail:
Audio Emporium Attn: Privacy Compliance Officer 6/750 Pittwater Rd, Brookvale NSW 2100, Australia Sydney
